All orders are cancelable before they are shipped. If your order has been paid and needs to be changed or cancelled, you must contact us within 12 hours. Once the packing and shipping process begins, it cannot be cancelled.

I accidentally cancelled my order, can I get it back?

If you have cancelled your order on the site and want to receive it, the best way is to place a new order at checkout. If you have any questions, please email us and we are here to help.

I cancelled my order but I'm not sure if it was successful. Can you confirm that the order was cancelled?

If you cancelled your order using the link in the order confirmation email, you will receive another email when the order was successfully cancelled. If you did not receive a cancellation confirmation email, please let us know by email (with your original order number) and we will take a look!